SAFETY

Please respect our Zero Tolerance Harassment Policy. We are required to, and will, report all inappropriate behaviour to the local police department. This includes aggressive and sexual behaviour. This is a professional business, inappropriate requests won't be tolerated. 

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​LATE ARRIVAL

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Clients arriving late for their appointment will receive only the remaining time of their session, and the full session fee will still apply. Repeated late arrivals may regrettably lead to the discontinuation of our treatments. To ensure a smooth experience, please aim to arrive 10–15 minutes early to avoid any delays.

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CANCELLATIONS/ NO SHOWS

Life happens, we understand, our time is very important and so is yours. In order to minimize disruptions to our schedule, we require a minimum of 24 hours’ notice by phone, text or email to change, cancel, or reschedule appointments.  LATE CANCELLATIONS AND NO SHOWS WILL INCUR IN A NON-REFUNDABLE 50% FEE OF ANY SERVICE. 

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PARKING​

There is complimentary parking with the Glow, Health and Vitality sign available to you just outside of location. If none of the parking stalls are available, there is additonal parking behind the building as well as across the street. Parking is free downtown after 6 pm on the street. If you show up and the door is locked please wait in your car and wait for your therapist to come let you in. 

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